Why Neuvo?

Meaning: “advice and solutions”
Or. Finnish
Pronounced: “New-vo”

Neuvo Technology was started in February, 2009 by Tom Jones.  Tom saw the need to provide fixed cost I.T. services to customers and began building a client base.  After evaluating many facets of the I.T. industry,  we made the decision to provide very high quality managed services and cloud platforms to our clientele.

As our business matures, we have successfully employed an excellent team which has developed and implemented many successful projects.  The objective of Neuvo Technology is to provide an effective and transparent service to our customers.  To achieve this goal we have:

  • Developed very accurate record tracking and time keeping systems
  • Developed processes and documentation to support our team in providing a very high quality of service
  • Audited and documented client systems to best manage and support these networks

As a young, yet maturing, company, we seek to invigorate and assist businesses take full control of their I.T. requirements by becoming your very own I.T. department.

What are Managed Services, and what is an MSP ?

A managed services provider (MSP) is an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients. Most MSPs bill a standard, monthly fee, which benefits clients by providing them with predictable IT support costs.

Through engaging an MSP, organisations gain access to best in class tool sets, hardware, software and Subject Matter Experts – a truly cost effective, scalable IT solution.

Why Outsource I.T. Support?

Outsourcing your I.T. requirements to Neuvo has significant benefits over hiring internal staff to manage your needs.

Neuvo has a small but dynamic team.  The benefits to partnering with us are:

  1. A single point of contact, when you need it, based in your region
  2. Service level agreements that will ensure you have the prioritised help you need, delivered reliably
  3. I.T. support tailored to your business’ needs – we can help small business’ scale your I.T. for effective growth, while making sure big business’ receive the high service level your staff need. At Neuvo, we offer great service, no matter what your business needs!
  4. Proactive work, maintenance and planning (as part of our Managed Services packages) to keep your business on the right track, and your systems functioning reliably
  5. Access to the Nuevo Engineers – our Techs have different areas of expertise, but will always know how best to assist you manage and implement your systems

What is the ‘Cloud’?

Cloud computing is the practice of using a network of virtual servers hosted on the internet to store, manage, and process data, rather than a onsite server or personal computer.

With increased speed and affordability of high speed internet services in Australia, it makes sense for business’ to consider cloud or hybrid cloud solutions for their organisations.


Some of the advantages of cloud computing are:

  1. Reduced spending on technology infrastructure, and associated software licencing – you can scale power as you need it, and pay as you go
  2. Improved accessibility to data with 99.98% uptime, and the ability to increase this to 100% if required
  3. Increased collaboration efficiency as multiple work locations can access a central data management point on super fast bandwidth


There are 3 main types of cloud computing service models available:

  1. Software as a Service (SaaS) – Products like Xero utilise this model to sell you a subscription of a program presented to you in a web browser
  2. Infrastructure as a Service (IaaS) – Rented computer power and disk space from providers like Amazon Web Services and Microsoft Azure
  3. Platform as a Service (PaaS) – A crossover between SaaS and IaaS for a highly customisable environment with rented computer, storage, software licensing & network capacity

So, Why Neuvo?

We are different because we strive to earn the trust and respect of everyone we work with.  We work hard to be the best at what we do and we keep ourselves current with technology as we live and breath it!

To be your very own IT department, we like to be involved with every part of your business to fully understand what you do and what can we do to make easier for you.  As we are adept at life cycle management of equipment, we work with you from budgeting right through to planning, deployment, management and eventually decommissioning.  We work with your software vendors to ensure your systems are working at their very best when you need them to.

Along with being very experienced in core Microsoft products, we are used to assisting our customers with the applications you use every day, even industry specific including:

  • AutoCAD
  • Bluebeam
  • Buildsoft
  • Cubit
  • Cheops
  • Console Gateway Live
  • ADLForms
  • RealWorks Live
  • E2 Sales
  • Sage Accpac
  • Pronto
  • Leap
  • PC Law
  • Medical Director / Pracsoft
  • VetLink
  • Best Practice Software
  • Tyro Payments
  • WinSpiro
  • Medical Objects
  • Office Medic
  • MYOB
  • Quickbooks
  • Sage Handisoft
  • BGL Simple Fund
  • AusKey


Introducing the Neuvo Techies

Chris –

15 years of enterprise IT experience

Wide ranging IT Business expertise including owner/operator for both IT and non-IT businesses, and many years consulting in management and engineering roles for enterprise businesses.

Microsoft, VMWare and RedHat Certified

Xavier –

Currently studying a Bachelors in I.T with 8 world-recognised certificates

10yrs experience working in an I.T environment in both hardware and software

Has worked with global companies within the Health sector, providing IT Support

Tom –

17 years of all round IT experience from small business through to the enterprise sector.

As the Director, Tom is responsible for ensuring all of the work done by the Neuvo Team is of the highest quality.

Tom is an excellent communicator and is able to take all of the tech lingo away and really explain how things work.

Microsoft and Cisco Certified

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